When Mrs. Richards, a demanding woman who is hard of hearing, checks into the hotel, Basil, Sybil and Polly find themselves with a very difficult customer. Meanwhile, Basil bets on a horse that is sure to win, however he must not let Sybil find out.—Nadia Nassar
Everyone at Fawlty Towers has to put up with Mrs. Richards, a demanding guest who doesn't hesitate to jump the queue and who too often forgets to turn on her hearing aid. When some money goes missing from her room - she's actually left it hidden in vase - she insists that the hotel call the police. Meanwhile, Basil is trying to hide from Sybil that he has been playing the ponies and has had a nice win. He's given the money to the somewhat forgetful Major and when he mentions it, Sybil thinks it must be the money Mrs. Richards has misplaced.—garykmcd