Tue, May 31, 2022
Flip CX CEO Brian Schiff and CMO James Gilbert introduce their new podcast, Spamming Zero. They'll chat with seriously brilliant guest-experts to relay frontline findings around the bridge between tech and the human touch. From moments of experience that make an impact-across technology, brands, and industries-to the cultural moments that change us as people, no topic is off the table.
Sun, Jun 19, 2022
Nate Brown - Senior Director of CX at Arise, Co-Founder of CX Accelerator, and the embodiment of contagious enthusiasm when it comes to customer experience - joins us for some real talk on why your CX is not exciting (and how to turn that around). This week, on Flip CX's Spamming Zero Podcast.
Sun, Jul 10, 2022
Love chatting with your Alexa? Stop and think about that for a second... She's a robot. But, for many of us, she's also essentially a member of the family. Says a lot about where we're at with AI and voice automation technology, right? We just happen to know someone who can offer some pretty spectacular insights on this very topic. Kevin O'Connor is Managing Partner of ScOp Venture Capital. He was one of the brilliant brains behind the creation of Amazon Alexa, and is a valued partner of RedRoute.Kevin sits down with our own Brian Schiff and James Gilbert to talk voice automation-past, present, and future-this week, on Flip CX Spamming Zero Podcast. What's Covered? - How Kevin and his team contributed to Alexa's creation. - A brief history of AI: approaching from the human perspective - The advantages of automation (and squashing misconceptions about it) - The future of voice - Making the current hiring process more efficient: a VC's perspective - Changing the world (yes, really)