Gut wrenching episode. In other words: spot on. Do imagine you serve as junior staff aboard the USS Enterprise. Flagship of the Federation. The Chief Engineer is blind. The third-in-command is an emotionless Android. Chief of security is a Barbarian Klingon. It's almost like Starfleet deliberately pick the wrong people. You studied hard at a Starfleet Academy to get, at the very minimum, not blown into pieces. Ideally, you do want a life as top staff. You freshly arrive aboard the Enterprise, perfectly qualified, but feel desperate instantly - and can't even tell why! After all, there might be a good reason for putting handicapped people in charge. But no one told you that the Academy, or ideally, during the recruiting.